Month: May 2018

Case Study: Record Cold Leads to Record Business for Pine State Services, Thanks to CTI

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CHALLENGE When record cold temperatures hit Maine recently, calls to local plumbing and heating providers hit peak levels. Leveraging flexible Mitel MiVoice Connect (formerly ShoreTel Connect) SIP trunking capabilities through Consolidated Communications (CCI) allowed Pine State Services to not only continue meeting their existing customers’ needs but to gain new business too. Pine State Services … Continued